Privacy Policy

This Privacy Policy explains how 4110 S 1st St, LLC, doing business as Washaroo ("Washaroo," "we," "us," or "our"), collects, uses, and protects information when you visit our website, book an appointment, or use our car wash and detailing services in Austin, Texas. By using our website or services, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us, as well as certain information automatically when you use our website.

Information you provide

• Contact details — your name, email address, and phone number when you book an appointment, join a membership, or contact us.
• Appointment & vehicle details — the service you select, appointment date and time, and information about your vehicle.
• Payment information — when you pay for a service or membership, payment is processed by Square. Square collects and processes your card details directly; we do not store full card numbers on our systems.
• Communications — any information you include when you message, email, or call us.

Information collected automatically

• Usage data — pages viewed, links clicked, and general activity on our site.
• Device data — browser type, device type, and approximate location derived from your IP address.
• Cookies — small files stored on your device that help the site function and help us understand how it is used. See "Cookies & Analytics" below.

How We Use Your Information

• Schedule, confirm, reschedule, and manage your appointments and memberships.
• Process payments for services and memberships.
• Send you service-related messages such as booking confirmations, reminders, and cancellation notices.
• Respond to your questions, requests, and feedback.
• Operate, maintain, and improve our website and services.
• With your consent where required, send you promotions, offers, and updates. You can opt out at any time (see "Your Choices & Rights").
• Protect against fraud, enforce our terms, and comply with legal obligations.

How We Share Information

We do not sell or rent your personal information. We share it only in these limited circumstances:

• Service providers — with companies that help us operate, such as Square (booking and payments), Google Analytics (website analytics), our website platform, and email providers, who may only use it to perform services for us.
• Legal reasons — when required by law, subpoena, or to protect the rights, safety, or property of Washaroo, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.

Payments

Online and in-person payments are handled by Square. Your use of Square is subject to Square's own privacy policy and terms. We receive confirmation of payment and limited transaction details, but not your full card number. For more information, see Square's Privacy Policy.

Cookies & Analytics

Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. We use Google Analytics, a service provided by Google, to collect information such as pages viewed, time spent on the site, and how visitors arrive at our pages. Google Analytics uses cookies and processes this information on our behalf; it helps us see which pages are popular and how we can improve. You can learn more from Google's Privacy Policy, and you can opt out of Google Analytics across websites using the Google Analytics Opt-out Browser Add-on. You can also control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

Data Retention

We keep your information for as long as needed to provide our services, maintain your appointment and membership history, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Your Choices & Rights

You have choices about the information you share with us:

• Marketing messages — you can opt out of promotional emails by using the unsubscribe link in any such email, or by contacting us. You will still receive service-related messages about your appointments.
• Access, correction & deletion — you may request that we access, correct, or delete the personal information we hold about you.

Depending on where you live, you may have additional rights under applicable law, including the Texas Data Privacy and Security Act. To exercise any of these rights, contact us using the details below. We will respond as required by applicable law and may need to verify your identity before acting on your request.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be reflected on this page, and your continued use of our website or services after an update means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: